Customer Service Representative

Company: Signature Flight Support Corporation
Location: Huntsville
Posted on: November 1, 2024

Job Description:

Customer Service Representatives are responsible for contributing to the overall success of the fixed base operation (FBO) and providing excellent customer service. They serve as the face of Signature, interacting with visitors and coworkers in a professional, friendly and courteous manner. CSRs ensure concierge and other services are handled promptly and correctly in accordance with Signature's procedures.

• Work as part of a team to provide a friendly welcome to Signature, collaborate with coworkers and customers to ensure customer service needs are met, and efficiently transfer information through various methods.
• Increase customer satisfaction by understanding and addressing customers' needs, offering additional Signature services, and responding to vendor, customer, and team member questions/concerns in an efficient and effective manner.
• Accurately receive, dispatch, and process customer purchases and fuel transactions in accordance with company procedures.
• Maintain a working knowledge of Signature's facilities, services, website, surrounding areas, and other information commonly asked about by customers.
• Replenish complementary beverages/supplies, enforce good cleanliness practices, and provide visitors with concierge services including arranging reservations.
• Assist pilots with access to airport and weather information, assist visitors with their luggage, and Marshall aircraft as needed.
• Abide by emergency response procedures, recommend improvements to Signature's standards and procedures, and exhibit a positive attitude and courtesy to everyone at all times.
• Understand, comply with, and enforce all security protocols, create accurate records, and work well as part of a team.To qualify for this position, applicants and those in the role must have a High School diploma or general education degree (GED), be at least 18 years of age, and possess a valid state license where applicable.
  • Pass background checks, drug tests, and receive an airport security badge, and be insurable by the company's applicable insurance policies.
  • Be legally authorized to work in the country of employment, successfully complete Signature's training programs, and use a computer and email.
  • Have strong verbal and written English communication skills, work flexible schedules, and perform simple arithmetic.
  • Preferred: Three to six months experience in aviation, FBO, hospitality, customer service, or a related field, and knowledge of radio procedures and protocols.Qualified applicants will receive consideration for employment without regard to protected characteristics.The following are essential to the job: regular attendance, ability to read and understand company policies and safety procedures, clearly communicate in English, operate a multi-line telephone, and detect phishing attempts.
    • Independently anticipate customer needs, perform open job tasks, and speak up regarding observed safety concerns.
    • Proficiency in computer operations and typing, work well as part of a team, handle stressful situations, and prioritize multiple tasks.
    • Ability to lift light to moderately heavy items and read small print.Unless the accommodation would impose an undue hardship, we will make a reasonable accommodation to the known limitations of the Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability.

Keywords: Signature Flight Support Corporation, Chattanooga , Customer Service Representative, Sales , Huntsville, Tennessee