Analyst

Company: VirtualVocations
Location: Stone Mountain
Posted on: October 29, 2024

Job Description:

A company is looking for an Analyst to support ITIL and Continual Improvement methodologies in a customer service environment.

Key Responsibilities

Triage and handle incoming customer requests through a ticketing system
Provide customer service for software installation, maintenance, and troubleshooting
Participate in training and shadow experienced agents to gain product knowledge

Required Qualifications, Training, and Education

High School diploma or GED required; Associate's degree preferred
ITIL certification required within 45 days of employment
Proficiency in Microsoft Office Products (Word, Excel, Outlook)
Ability to learn new software and troubleshooting techniques
Experience in client troubleshooting with a focus on customer service

Keywords: VirtualVocations, Chattanooga , Analyst, Professions , Stone Mountain, Tennessee

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