Insurance Clerk

Location: Alpharetta
Posted on: November 4, 2024

Job Description:

**MUST BE FLEXIBLE WITH HOURS**

1-2 YEARS OF CONSECUTIVE CALL CENTER EXPERIENCE

MEDICAL INSURANCE EXPERIENCE IS A PLUS

" Responds to basic telephone, electronic, and written inquiries from dental/vision professionals, groups, subscribers and brokers. Expediently accesses reference materials to analyze and determine appropriate responses to telephone, electronic, and written inquires. Communicates basic eligibility, benefits, and claims status and forwards specific inquiries as directed for priority resolution.

" Accurately completes online/hardcopy forms and routes to the appropriate department.

" Documents each customer encounter or resolution in the appropriate computer tracking system.

" Identifies, reports and documents system discrepancies.

" Meets and maintains production standards, counts, and inquiry response turnaround times and participates in training programs.

" Provides support to other departments as directed.

" Performs miscellaneous duties as assigned. We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

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