Microsoft

Company: OutsideConnection
Location: Atlanta
Posted on: November 6, 2024

Job Description:

As a Microsoft Data Center Technician (DCT)You will demonstrate experience in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment, as well as a holistic understanding of the functions of, and interactions between, network and server equipment. You will provide input for suggested modifications to these processes and procedures as needed to improve service quality and efficiency while providing guidance to other technicians.Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.Responsibilities

• Apply advanced diagnostic and troubleshooting experience to quickly identify the cause(s) of issues.
• Decommission hardware for complex changes and/or systems with complex interactions (e.g., upgrading entire racks) following standard procedures.
• Delegate hardware installation, deployment, and/or replacement work to technicians while providing guidance for preparing, staging, setting up, and performing startups and shutdowns (e.g., racks, hard drives, switches).
• Ensure quality execution as defined by organizational standards, coordinating downtime, and keeping relevant stakeholders informed of work status to minimize downstream rework.
• Assist and provide guidance to technicians to complete complex tasks and escalate issues as needed.
• Ensure that technicians are performing post-execution quality checks and verifying that grounding, staging, labeling, and cabling are set up in compliance with safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
• Verify security compliance for decommissions and processes data-bearing devices for destruction.
• Maintain an awareness of Key Performance Indicators (KPIs) through dashboards and/or monthly performance discussions.
• Train and mentor technicians through on-the-job training and by providing direct guidance on specific tasks.
• Attend, conduct, or assist in conducting daily safety briefings, completes required safety training, provides guidance to technicians to facilitate compliance with safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use).
• Has pride and a sense of accountability for the service quality, completeness, and resulting user experience.
• Embody our culture and values.QualificationsRequired Qualifications:
  • High school diploma, GED, or equivalent and basic knowledge of computer hardware and components.Preferred Qualifications:
    • Associate degree in computer science or other field and/or equivalent work experience.
    • 3+ years' experience supporting IT equipment or related technology.
    • 2+ years' experience working in a production, mission-critical 24x7x365 data center environment.
    • Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications.Data Center Technicians ATR-B - The typical base pay range for this role across the U.S. is USD $21.88 - $35.91 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $30.58 - $39.86 per hour.Data Center Technicians ATR-C - The typical base pay range for this role across the U.S. is USD $26.39 - $46.83 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $37.21 - $51.73 per hour.Microsoft will accept applications and processes offers for these roles on an ongoing basis.
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Keywords: OutsideConnection, Chattanooga , Microsoft, IT / Software / Systems , Atlanta, Tennessee