Field Service Representative

Company: American Water
Location: Chattanooga
Posted on: November 1, 2024

Job Description:

Requisition ID: 107098

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing - by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense - Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn , Facebook , Twitter and Instagram .

Position Summary

Basic Function or Purpose of this position: Working independently without direct supervision. Talk directly with customers and national call center to determine appropriate response. To perform a variety of tasks to assist in the efficient and reliable operation, maintenance, protection, and appearance of all pipelines, services, hydrants, valves, meter settings and other appurtenances within the distribution system. To discontinue services to the customer's home or establishment by following written or oral instruction.

Position Responsibilities

• Perform work assigned by supervisor, collects, compiles, and records work data.
• Locates appropriate valves at customer's home or establishment and turns valves to permit flow or discontinuance of water using various hand tools.
• investigates customer complaints and completes service orders as required.
• Inspects valves, hydrants, and pipes to detect defects such as leaks or as requirements by state, federal, or American Water compliance standards.
• Tighten pipe connections, clamps and couplings to prevent leaks using wrenches and various hand tools.
• Communicate with customer, supervisory personnel, company dispatcher or national call center as required.
• Disconnects and connects water meter to outlet and inlet cowlings using assorted hand tools.
• Uses miscellaneous equipment including but not limited to pry bars, shovels, picks, hand tools, power tools or equipment and valve keys.
• Backfills, tamps, and installs temporary paving using assorted hand tools, power tools or equipment.
• Ensures jobsite is secure prior to leaving.
• Determines appropriate material, pipe sections, valves, and fittings needed to perform assigned work.
• Drives Company vehicle as required, obtain/maintain D.O.T. certification.
• Assist with the installation or removal of shoring systems as required.
• Follows established safety guidelines and procedures.
• Performs all duties in the classifications within Distribution operations with the exception of heavy equipment operator.
  
  Other responsibilities of this position:
  Perform other duties as assigned.
  
  Position Knowledge/Skills
  
  TO DO THIS KIND OF WORK YOU MUST BE ABLE TO:
  
  • Perform manual labor activities including standing, walking, lifting, carrying, pushing or pulling.
  • Work to precise measurements. Understand and use specifications.
  • Lift items weighing 50 to 90 lbs frequently and occasionally over 90 lbs.
  • Carry items weighing 50 to 90 lbs frequently and occasionally over 90 lbs.
  • Perform tightening and loosening activities involving various size bolts frequently.
  • Climb into and out of excavations, vaults and excavations 4 + feet in depth using a ladder.
  • Bending, kneeling, stooping, squatting, twisting, reaching, feeling, talking, hearing and seeing.
  • Drive company vehicles and operate two-way communication system.
  • Work outdoors in all kinds of weather. Work and drive in a dark environment
  • Follow all established safety guidelines and procedures.
  • Be a self-starter and able to manage time efficiently.
    
    COMPUTER SKILLS:
    
    • Ability to keyboard and operate tough book computer.
      
      MATH SKILLS:
      
      • Requires mathematical development sufficient to be able to add, subtract, multiply, and divide all units of measure.
        
        LANGUAGE SKILLS:
        
        • Must have developed language skills to the point to be able to read at least at a minimum level. Write legibly.
        • Speak clearly and distinctly with appropriate pauses, emphasis and correct pronunciation.
        • Must be able to communicate using two-way radio and other communication equipment.
          
          RELATIONSHIPS TO DATA, PEOPLE, AND THINGS:
          
          • Data: Copying, transcribing, entering, or posting data.
          • People: Serving: Attending to the needs, requests, or the expressed or implicit wishes of people. Immediate response is involved. Speaking or signaling: Talking with and/or signaling people to convey or exchange information. Includes giving directions to helpers or assistance, and communicate with customers.
          • Things: Manipulating: Using body members, tools, or special devices to work, move, guide, or place objects or materials. Involves some latitude for judgment with regard to precision attained and selecting appropriate tool, object, or material although this is readily manifest.
            
            
            Education
            
            H.S. Diploma or GED required.
            
            Competencies
            
            Champions safety
            
            Customer obsessed
            
            Cultivates innovation
            
            Nimble learning
            
            Drives Results
            
            Collaborates
            
            Join American Water... We Keep Life Flowing ---
            
            American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.
            
            Nearest Major Market: Chattanooga

Keywords: American Water, Chattanooga , Field Service Representative, IT / Software / Systems , Chattanooga, Tennessee