Customer Service Agent

Company: VirtualVocations
Location: Stone Mountain
Posted on: October 27, 2024

Job Description:

A company is looking for a Customer Service Agent to provide inbound customer support.

Key Responsibilities

Provide timely and accurate information regarding customer orders and product knowledge
Process customer orders, changes, and returns according to established policies
Document customer issues and solutions in ticketing software while ensuring positive customer satisfaction

Required Qualifications

Must live in Indiana and be willing to drive to Downtown Indianapolis to retrieve equipment
Ability to work 100% from knowledge base articles as per contractual agreements
Must own a compatible desktop or laptop with specified technical requirements
Typing speed of at least 35 words per minute
Proficiency in Microsoft Office is a plus

Keywords: VirtualVocations, Chattanooga , Customer Service Agent, Hospitality & Tourism , Stone Mountain, Tennessee

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