Health Navigator

Company: Talent Software Services
Location: Chattanooga
Posted on: April 4, 2025

Job Description:

Health Navigator

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.

Job Summary: Talent Software Services is in search of a Health Navigator for a contract position in TN(Remote). The opportunity will be nine months with a strong chance for a long-term extension.

Position Summary: Supports area clinical team and serves as a proactive resource for members related to disease prevention and benefit education.

Primary Responsibilities/Accountabilities:Conducting educational telephone calls advising members of available benefits, services and programs; completes health needs assessment, and refers members to population health management programs as appropriate.
Reaching out to members with identified gaps in care; encouraging and motivating them to become compliant; offering assistance in locating providers and appointment scheduling.
Managing system work queues; screening identified members for eligibility, prior case activities, recent claims, customer service inquiries and authorization history; assigning members to clinical team for call outreach and intervention.
Facilitating research and analysis of inquiries and/or complaints related to processes and designations, member lost incentives, and other program related inquiries.
Work overtime as needed
Various immunizations and/or associated medical tests may be


Qualifications:Associates Degree in, education, communication, or health related field or equivalent work experience
2 years - Experience in a customer service support role is required
Skills\Certifications
Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles and accountability.
Proficient interpersonal and organizational skills
Independent, Sound decision-making and problem-solving skills
Must be able to work in an independent and creative manner.
Self-motivated and able to manage multiple tasks and set priorities.
Effective time management skills
Excellent oral and written communication skills
Strong interpersonal and organizational skills
Knowledge in Medical terminology


If this job is a match for your background, we would be honored to receive your application!

Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities including contract, contract to hire and permanent placement. Let's talk!

Keywords: Talent Software Services, Chattanooga , Health Navigator, Healthcare , Chattanooga, Tennessee