Aladdin Client Experience, Vice President

Company: ENGINEERINGUK
Location: Atlanta
Posted on: April 25, 2025

Job Description:

You will need to login before you can apply for a job.Sector: Banking and Financial ServicesRole: C-suiteContract Type: PermanentHours: Full TimeAbout this roleRequired Experience:6+ years of experience in financial services, with the following capabilities:

• Analytical approach
• Basic or intermediate coding and programming skills
• Verbal and written communication
• Critical thinking
• Multitasking and time managementPurpose and Scope:Every day, Client Success Specialists tackle the hardest, most sophisticated problems in FinTech. We utilize our in-depth understanding of Aladdin, our clients' businesses, and the investment management process to provide world-class service to our growing, global client base. Our team members come from different majors and bring diverse skills and experiences to the table, but we share a serious passion for solving tough problems and keeping our clients happy.Our team is known for being industry experts with a reputation for getting the job done. As a team of 170+ strong globally, we...
  • Deliver exceptional client service to users, every time
  • Solve difficult problems by providing innovative solutions
  • Collaborate with others because we know we can do more together
  • Learn every day, question everything, and embrace change
  • Foster a fun, innovative team atmosphereKey Responsibilities:
    • Provide hands-on service to empower our clients to run their businesses on Aladdin: You will have direct, daily interactions with industry practitioners at respected investment institutions. You will solve problems that matter, making direct and measurable difference to our clients. In the process, you will hone technical, industry, and relationship skills.
    • Use technology to solve problems: We can teach the skills you need to succeed, such as SQL and UNIX, for maneuvering relational databases and parsing product logs. You will apply these skills to help client and product teams make Aladdin better.
    • Educate users, demonstrate service insights, and relay user feedback to improve the client experience and our product: We believe that the best client service is proactive, not reactive. We are students of our own data and engage with our clients and engineers to keep problems from arising, in addition to handling issues that are brought to our attention.
    • Work on a global team, with a local presence: Our support model follows the sun - if a market is open somewhere in the world, so are we. You will get to work with teams across the world while engaging with a vibrant local team.For Atlanta, GA Only the salary range for this position is USD$132,000.00 - USD$180,000.00. Additionally, employees are eligible for an annual discretionary bonus, and benefits including health care, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.Our benefitsTo help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.Our hybrid work modelBlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities.About BlackRockAt BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.
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Keywords: ENGINEERINGUK, Chattanooga , Aladdin Client Experience, Vice President, Executive , Atlanta, Tennessee