Senior Complaint Management Manager

Company: VirtualVocations
Location: Chattanooga
Posted on: October 30, 2024

Job Description:

A company is looking for a Sr. Complaint Management & Customer Insights Manager - Remote.

Key Responsibilities

Manage the bank's Enterprise Complaint Management program and ensure compliance with regulatory requirements
Utilize complaint and feedback data to recommend improvements and track experience enhancement efforts
Oversee team development, performance management, and ensure adherence to service level agreements

Required Qualifications

Undergraduate Degree in a related field
8+ years of relevant experience
5+ years of project management experience
7+ years of customer service or complaint handling oversight
3+ years of regulatory/compliance/complaint management experience

Keywords: VirtualVocations, Chattanooga , Senior Complaint Management Manager, Executive , Chattanooga, Tennessee

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