Director, People + Culture (HCM, People Analytics) - Client Service Team
Company: livingHR
Location: Atlanta
Posted on: October 16, 2024
Job Description:
Let us introduce ourselves.livingHR is the remote-first,
professional services "work agency" created to make work better. We
have served over 400+ organizations to provide human-centric,
future-of-work ready, HR-managed services, professional services,
and products to augment HR and People functions around the
world.livingHR believes in taking exceptional care of our team so
they can take exceptional care of our clients, partners, and
communities. We are adaptable, entrepreneurial, and always looking
to iterate and make improvements, which can come with a lot of
change (for the better). If you are looking for a role where no day
is ever the same, and you prescribe to the idea that variety is the
spice of life, then you will likely enjoy our way of working. The
people who find the most success here are those who are willing to
be a part of a team, where no task is too big or too small, and
feedback is welcomed.OverviewServe as the primary client contact
and ensure successful delivery of livingHR product and solutions.
This role is instrumental in maintaining a high level of client
satisfaction. Collaborate closely with Principal and client
stakeholders to allocate resources, prioritize initiatives, and
achieve project goals within defined budgets and timelines. You
will also lead the project team in delegating and coordinating
essential tasks.Impact
- Leverage data across people analytics, survey data,
compensation data, and business financial data to provide insights
and recommendations to internal and external clients through data
storytelling.
- Demonstrate a hands-on approach to delivering great work and
effectively delegate/coach team members to ensure work is being
done at the right level while providing team members with exposure
and development across all practice area offerings.
- Leverage a combination of strong HRBP and People Operations
tactical experience with the ability to help clients align HR
strategy to business strategy.
- Demonstrate strength in professional services and client
management by effectively fostering client relationships from
seamless implementation and onboarding through every phase of
client evolution and growth showcasing livingHR's value as an
enduring strategic partner.
- Stay abreast of emerging trends and innovations in leadership
practices, and proactively identify opportunities to differentiate
our consulting offerings and add value to clients.
- Lead or contribute to HR technology vendor selection and
implementation projects, including requirements gathering, vendor
evaluation, system configuration, testing, and
training.Requirements
- Bachelor's degree in related field.
- Proven experience (3+ years) in professional services
management, with a track record of successful project delivery and
client satisfaction.
- Minimum of 8 years of progressive experience in HR,
specifically overseeing HR technology selection and implementation,
people analytics, and compensation cycles and initiatives.
- Experience working as HRBP or broad generalist within both SMB
and enterprise organizations.
- Experience with people analytics, survey data, compensation
data, and business financial data.
- HR Technology experience, preferred.
- Execution of client strategy aligned to talent strategy.
- Proven track record of driving innovation and continuous
improvement to support business objectives and enhance employee
engagement and retention.
- Strong analytical skills with the ability to interpret data,
analyze trends, and develop actionable insights and
recommendations.
- Ability to travel for on-site client facilitations.Metrics/KPIs
- Partner with principal to build and maintain strong account
relationships by providing quality work that wows the client and
drives strategic impact demonstrated through client KPIs (eNPS,
turnover/attrition, career path ratio, time to fill, etc.).
- Continuously improve client satisfaction demonstrated through
livingHR service delivery KPIs (NPS, client retention, account
growth, client referrals, etc.).
- Execute strong project management skills and organization that
informs accurate reporting and leads to overall healthy account and
project profitability and project completion
timelines.Compensation$90,000 - $115,000 a yearOther helpful
informationAs a full-time team member, we offer you:Autonomy &
Flexibility: We call it, WfWiMS "Work from Where it Makes Sense," a
philosophy we have had in play since our inception in 2009, and we
have no plans to change. This flexibility comes with a
responsibility to self-manage and be an exceptional performer. We
work remotely and have offices in our hub markets if you want to
come in or go onsite with a client and from time to time, we do
that too.Compensation: Competitive, fair, and transparent base
salary plus incentives for account growth, retention, and client
referrals.Comprehensive Benefits: We provide a wide range of
benefits, including medical, dental, 401k, STD/LTD, life, and
telehealth mental health counseling.Unlimited PTO/Paid Holidays: We
encourage you to use your time, with a minimum requirement, and
provide 23 paid holidays.A Culture of Impact and Humanity: We care
about the impact we make and the humanity we extend to each other,
our clients, and our broader community. Learn more about the
culture here: .What you can expectWhile we wish we could personally
respond to every candidate, we will only reach out to candidates
that meet or exceed the requirements and align with where livingHR
has hub offices ().Resources + staying connectedWe have also built
a career transition portal to help everyone in their search for
their next role. Check it out:Follow us on social:--Check out our
Careers page for additional opportunities:If you need assistance or
any accommodations with this application, we're here and so happy
to help. Contact us at.
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Keywords: livingHR, Chattanooga , Director, People + Culture (HCM, People Analytics) - Client Service Team, Executive , Atlanta, Tennessee
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