Store Manager
Company: Community Choice Financial Family of Brands
Location: Hixson
Posted on: September 12, 2024
Job Description:
Overview: As a results-driven Store Manager, you will oversee
the success of your store and team by setting the bar high for
performance and customer service. You will provide ongoing coaching
and training to your team to reach Company objectives, increase
revenue, and further develop their skills while demonstrating your
leadership. Reporting to the District Manager, you will oversee
marketing efforts for your location, champion store security and
loss prevention, help enforce adherence to quality standards, and
review all transactions to create an environment that fosters
growth and innovation. Responsibilities: Develop customer
relationships to build new business, maintain store profitability,
and further brand loyalty and recognition. - -Work to grow your
store by leveraging business-to-business partnership opportunities,
obtaining referrals, participating in and hosting in-store and
community events. -Coach and develop Team Members and assist with
employee management and training in order to maximize the team's
potential. -Assist in managing overall store performance by meeting
Key Performance Indicators (KPIs) and tracking, analyzing, and
training Team Members on various performance reports. -Maintain
office security and conduct proper opening and closing procedures,
including management of vault, cash drawer, and bank deposits.
-Oversee account management and recovery processes while
maintaining a focus on customer service to prevent loss and charge
off accounts. Partner with vendors on auctions, vehicle sales, and
moving consignment. -Ensure a work environment that upholds
compliance with Company policies and procedures, as well as local,
state, and federal laws and regulations. -Assist in running the
store and day-to-day operations in the absence of the General
Manager. -Utilize personal vehicle to complete bank deposits and
other Company business throughout the workday. -Work efficiently in
a rapidly changing and fast-paced environment and handle multiple
challenging tasks with ease to meet individual and team performance
standards. -Utilize strong interpersonal skills to communicate and
interact with customers and Team Members at all levels. -Ability to
maintain a full-time work schedule with regular in-person
attendance, including limited Saturday hours, is required for this
position. A full-time work schedule for this position includes, at
a minimum, 40-hours per week.* Qualifications:
- High School Diploma or equivalent required
- Minimum 1-2 years of key holder, supervisory, and management
experience
- Excellent verbal and written communication skills
- Ability to work phone, Point of Sale, Microsoft Office, and
other systemsValid driver's license, auto insurance, and personal
vehicle to use throughout the workday (mileage compensated)Must be
at least 18 years of age (19 in Alabama)
- Ability to successfully pass a criminal background check
required, including motor vehicle report, and other background
checks as required, (certain state and local applicant exemptions
may apply)Physical demands for this position frequently include:
the ability to remain in a stationary position, move about freely
inside and outside of the store, and the operation of mechanical
controls, such as a keyboard. -Preferred Qualifications and Skills
- Associate degree or higher
- Leadership in a sales or customer service-oriented
position
- Experience in retail, sales, or financial industry
- Bilingual English/Spanish is a plus and may be required for
certain locations What We Offer: Our Benefits Include*:--- A
comprehensive new hire training program designed to help set you up
for success--- Access to a robust learning management system, full
of e-learning modules and training programs to help boost your
professional and personal development--- Paid on-the-job training &
professional development programs --- Multiple coverage levels for
Medical, Dental, & Vision--- Group Health & Wellness Program, plus
special savings on retail items, travel, entertainment, and more---
Traditional 401(k) and Roth 401(k) with Company match--- Options
for Flexible Spending Accounts and Health Savings Accounts--- Basic
and AD&D Life Insurance--- Optional pet insurance--- Voluntary
benefits, including short-term and long-term disability insurance,
accident, critical illness, and hospital confinement insurance---
Diverse Culture and Inclusive Environment*Based on current benefit
offering, which is subject to change with or without notice.
Certain benefits are subject to the terms and conditions of the
governing plan documents which should be consulted for additional
details and eligibility requirements.Our Commitment to Diversity,
Inclusion & BelongingDiversity at the Community Choice Financial -
Family of Brands is one of the driving forces behind our Company's
success and we are committed to hiring, developing, and retaining
talent of various backgrounds who demonstrate our shared values. We
have worked to create a welcoming and inclusive environment where
Team Members can collaborate freely to help spark innovation, drive
creativity, advance their skillset, and move their career forward.
Our commitment to diversity isn't just about the work we
accomplish; it's about fostering a sense of belonging where
talented Team Members can bring their whole selves to work to help
maximize their full potential.Our Workplace Awards and
RecognitionWe are honored to be recognized as a Military Friendly
Employer for 2021, 2022, and 2023, a Best Company to Work for by
InHerSight, and have received designation as a Top Employer for
Hispanic and Latinos by HLPA in 2022 and 2023. -About Us -Community
Choice Financial Family of Brands ("CCF") is a leading retailer of
financial services to unbanked and underbanked consumers. CFF is
the parent company to eleven brands including TitleMax -,
TitleBucks -, InstaLoan - Check Into Cash -, Cash 1 -, Check Smart
-, Easy Money -, Rapid Cash -, and Speedy Cash -. With more than
1,700 retail storefronts and several online products available in
20+ states, CCF is steadfast in our commitment to help people
across the country get access to the short-term financial services
they need when they need it the most. -*Store hours, schedules,
and/or the minimum number of hours required for this position may
be subject to change by brand entity and at the sole discretion of
the Company. Speak with your recruiter for the most up-to-date
hourly requirements. -The information contained herein is not
intended to be an all-inclusive list of the duties and
responsibilities of the job, nor is it intended to be an
all-inclusive list of the skills and abilities required to do the
job. The Company may, at its discretion, revise the job description
at any time, and additional functions and requirements may be
assigned by supervisors as deemed appropriate. Requirements, skills
and abilities included have been determined to illustrate the
minimal standards required to successfully perform the
position.Important: The Community Choice Financial - Family of
Brands will never ask you for banking or other payment information
at any point during the interview or hiring process, nor will we
conduct an interview via text message. Any official email
correspondence will come from the domains @ccfi.com, @titlemax.com
or @titlemax.biz. In-store positions are in-person only, remote
options not available. - -The Community Choice Financial - Family
of Brands is committed to providing an inclusive workplace free of
discrimination based on race, color, religion, sex, age, national
origin, military status, disability, pregnancy, sexual orientation,
gender identity or expression, genetic information or any other
characteristic protected by applicable law. Candidates of all
background are encouraged to apply. CCFI Companies, LLC is an equal
opportunity employer.
Keywords: Community Choice Financial Family of Brands, Chattanooga , Store Manager, Executive , Hixson, Tennessee
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