Fire Alarm Service Technician
Company: Johnson Controls International
Location: Chattanooga
Posted on: September 25, 2024
Job Description:
Job Summary: Service Technician responsible for installing,
troubleshooting, and repairing electronic fire alarm systems and
other related building system products at customer sites.
We are a diverse team of top professionals dedicated to creating
purposeful solutions that propel the world forward. Our team is
committed to making a difference.
What We Offer:
- Competitive compensation package
- Paid training and development opportunities
- Global advancement opportunities
- Company vehicle (as applicable)
- Referral incentives
- Comprehensive benefits package
- Medical, dental, and vision insurance
- Health savings account (HSA)
- Life insurance
- 401(k) savings plan with company match
- Short-term and long-term disability
- Employee assistance program
- Wellness program
- And more
Job Responsibilities:
- Receive service calls from the Service Resource Center,
including a brief description of equipment/system
malfunctions
- Contact customer representatives to ascertain equipment/system
problems
- Diagnose problems and perform service and repairs on electronic
fire alarm systems and other related building system products at
customer sites
- Follow prescribed troubleshooting procedures and refer to
technical manuals, part manuals, change notices, and bulletins to
repair equipment
- Service, troubleshoot, and install many different
manufacturers' Fire & Life Safety systems, including
SimplexGrinnell
- Read and interpret blueprints, diagrams, submittals,
specifications, software, systems, programs, schematics, and
operational product manuals
- Exhibit excellent customer service skills by consistently
communicating with the district staff and customers to ensure
customer satisfaction
- Complete Service Acknowledgements with proper coding through
communication devices, such as smartphones and laptop
computers
- Obtain customer signature upon completing service call
assignment
- Participate in a scheduled On-call rotation
- Help to train or mentor others on the service team
- Perform other duties as assigned
Requirements:
- 5+ years of documented experience in low voltage electrical
systems, including Fire/Life Safety systems, Access Control, Nurse
Call, and Paging systems
- Valid Fire Alarm License
- Experience in reading and interpreting blueprints, submittals,
and operational/product manuals
- Knowledge of test equipment, multi-meter, digital analyzer, and
commissioning devices
- High School Diploma or equivalent
- Ability to follow verbal and written instructions
- Capable of performing physical labor, including carrying and
moving equipment and tools up to 50-70 lbs
- Able to work in unusual and sometimes difficult positions, such
as climbing ladders, scaffolding, and high lift equipment up to 40
feet
- Ability to work flexible hours, including weekends, to meet
customer requirements
- Overnight travel may be required
- Demonstrate a high level of customer service
- Maintain truck inventory to ensure timely response to customer
needs
- Ability to adhere to, implement, and follow safety guidelines
and procedures
- Strong organizational skills, positive attitude, and ability to
learn quickly
- Possess a valid driver's license and driving record that meets
company requirements
- Able to pass a pre-employment background and drug test
- Retain any licenses required by National, State, and Local
codes
- Completion of SimplexGrinnell 4120 Network training within 12
months
Preferred Qualifications:
- NICET Level II certification is strongly preferred
Johnson Controls International plc. is an equal employment
opportunity and affirmative action employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, age, protected
veteran status, genetic information, sexual orientation, gender
identity, status as a qualified individual with a disability, or
any other characteristic protected by law.
Keywords: Johnson Controls International, Chattanooga , Fire Alarm Service Technician, Engineering , Chattanooga, Tennessee
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