Collections Specialist - Financial Resolution Expert

Company: OneMain Financial
Location: Douglasville
Posted on: November 1, 2024

Job Description:

At OneMain Financial, we're committed to helping customers succeed in resolving their financial obligations. As a Branch Collections Specialist, you'll play a crucial role in arranging for repayment or settlement of account balances for our existing customers.Key Responsibilities:

• Responsible for high-volume collections activities to achieve delinquency goals for an assigned branch.
• Work with customers in a consultative manner, negotiating to resolve account matters, including renewing loans.
• Commitment to excellent customer service with the ability to prioritize and manage multiple responsibilities.
• Ability to overcome objections and utilize strong negotiation skills to resolve customer delinquencies.Requirements:
  • High School Diploma or equivalent.Preferred Qualifications:
    • Collections or customer service experience.
    • Bilingual.Benefits:
      • Competitive annual salary plus incentives.
      • Opportunities for career advancement, including leadership roles.
      • Robust training programs.
      • Health and wellbeing options, including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances.
      • Up to 4% matching 401(k).
      • Employee Stock Purchase Plan (10% share discount).
      • Tuition reimbursement.
      • Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date).
      • Paid sick leave as determined by state or local ordinance, prorated based on start date.
      • Paid holidays (7 days per year, based on start date).
      • Paid volunteer time (3 days per year, prorated based on start date).OneMain Financial is the leader in offering nonprime customers responsible access to credit. We're dedicated to improving the financial well-being of hardworking Americans. Our growing suite of personal loans, credit cards, and other products help people borrow better and work toward a brighter future.In our community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures, and extending household budgets. We meet customers where they want to be -- in person, by phone, and online.At OneMain Financial, we're committed to an inclusive culture, career development, and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century.Key Skills:Collections, delinquency, sales, retail, loan sales, customer service, customer care, business development, finance, full-time, career, benefits, customer experience, financial representative, credit.

Keywords: OneMain Financial, Chattanooga , Collections Specialist - Financial Resolution Expert, Accounting, Auditing , Douglasville, Tennessee